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Frequently Asked Questions
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1) QUESTION: How long will it take for me to recieve my order?
ANSWER: We ship out all of our orders usually within 48 business hours, many of our outdoor
products are custom manufactured per order and may take anywhere from 4 days to two weeks to
) ship. Click Here to see UPS shipping times from Los Angeles (our location) to your location.
Please note these shipping times represent the time it takes for you to recieve your order when
it leaves our wharehouse.
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2) QUESTION: How secure is your shopping cart system?
ANSWER: 100% Secure. Our site is incorporated with Thawte SSL, the #1 trusted name in internet
encryption and security. You can rest assured that your personal information will not be
comprimised when placing an online order! If you still feel more comfortable placing an order over
the Telephone, you may do so by calling (877) 762-2515 between 8am and 5:30pm PST Monday
thru Friday, and one of our experienced sales associates will be more than happy to take your order
or answer any questions you may have.
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3) QUESTION: Does your company require a minimum order?
ANSWER: Yes, we require a minimum order of $100 before tax and shipping is included. We may,
however, waive this minimum order requirement on a case by case basis, such as if you require a
couple extra bulbs, forgot to order a trim, or simply need to complete a job. Also we may offer items
that require no minimum order to purchase, and if so these items will denote no minumum order
required. Please see our terms and conditions of sale for more information.
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4) QUESTION: Can I place an order if I am outside of the continental USA?
ANSWER: Yes, but you must do so over the telephone by calling (877) 762-2515 between 8am
and 5:30pm Pacific Standard Time. If you are outside of the continental US and place your order
online, our shopping cart will not calculate shipping, and we will need you to authorize shipping
costs to your location BEFORE procesing your order, so it is easier for you to Call in or Fax in your
order. Our fax number is (877)762-2515, and is available 24 hours a day 7 days a week.
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5) QUESTION: How do I place an order with overnight, 2 day or 3 day air shipping?
ANSWER: We apologize, but our website can only calculate UPS ground shipping, if you wish
to have your order shipped faster via air, please Call Us at (877) 762-2515 between 8am and 5:30pm
PST, and we will be more than happy to arrange whatever shipping needs you require.
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6) QUESTION: Where is your company located?
ANSWER: We are located in Northridge, California, a suburb of Los Angeles located approxametly
20 miles (30km) northwest of downtown Los Angeles, near the northridge fasion center.
Our address is 9349 Melvin ave Unit #1, Northidge, CA 91324 USA. |
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7) QUESTION: What methods of payment do you accept?
ANSWER: We accept All Major Credit Cards (VISA, MASTERCARD, AMERICAN EXPRESS, AND
DISCOVER). We also accept personal checks, but please be aware that we will place a hold on your
order until the check clears. You may also pay by Money Order or a Bank (Cashiers) Check and no
hold will be placed on your order. Of course, we also accept Cash, but that is for walk-in customers
only. If you choose to mail cash you do so at your own risk, and we are not responsible if the cash
is lost, so it is unadvisable to do so!
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8) QUESTION: Are your products UL Listed?
ANSWER: Over 95% of our Indoor and Commercial Lighting products are either UL Listed,
ETL Listed or Both. Some of our outdoor lighting is UL Listed, some is not. This does not
mean that these products are "unsafe", we have not had them UL or ETL Listed. All sockets
and wire used in our outdoor products are UL Listed and listed! If you have any questions on
any of our products, please do not hesitate to call us at (877) 762-2515 from 8am to 5:30 PM PST
Monday thru Friday
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9) QUESTION: Why are your prices so low and how is your quality?
ANSWER: We eliminate the "middleman" and offer the general public factory direct prices. This
does not mean we cut corners on quality to offer you such unbeatable prices. In fact, our products
are as good, if not better than the same products sold by our competitors for much more. We
manufacture most of our outdoor Solid Brass and Copper Lighitng Here, and what we do not
manufacture our purchasing power allows us to stock large quantities of products, allowing us to
not only keep good stock, but give you the best prices around!
We guarantee you will NOT be disapointed!
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10) QUESTION: What about warranties?
ANSWER: We offer a minimum factory One Year warranty from date of delivery on all products
(except for bulbs, which we guarantee for 30 days) we offer on our website. Some warranties may
be 2, 3, 5, 10 years or Lifetime (on our Solid Brass and Copper material). We stand behind what we
sell! If you have any questions regarding product warranties, please call us at (877) 762-2515 from
8am to 5:30pm PST Monday thru friday, or E-mail us at sales@socallighting.com
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11) QUESTION: What do your customers think of your company?
ANSWER: Click here to see actual written Testimonials from some of our customers!
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